TireHub Hubber Spotlight: There are so many avenues for everyone to get involved

Interview with Emily Cameron, Real Estate Specialist

Real Estate Specialist Emily Cameron shares her perspective on providing exceptional customer service. While not directly customer facing, the impact she has on opening TireHub locations makes all the difference in how we can say yes to customers.

In her interview, she shares why she is proud to be a Hubber. Read below for Emily’s experiences with TireHub.

Give us a little info about yourself.

I’m Emily Cameron, Real Estate Specialist based out of Atlanta. I manage TireHub’s real estate portfolio, lead the new TLC buildouts, and also oversee a couple of special projects for TireHub.

How long have you been a Hubber?

I joined TireHub in May 2019.

How long have you been in the tire industry?

I started in the tire industry when I became a Hubber in 2019! I previously worked at Home Depot where I worked with the design/build team for the new locations. That got me interested in becoming a project manager and fortunately, I was given the opportunity to do so at TireHub.

How would you describe life as a Hubber?

I get to work with some incredible people who have now become mentors in my life. They have really become like family and I’m so proud to be a part of it!

What’s something you wish people knew about tires / the industry / etc.?

That there are really impressive women who are leaders in this industry. I thought it would be more male-dominant, but there are a lot of women leaders, especially at TireHub.

Do you have a favorite customer interaction?

I actually don’t normally get to interact with customers in my position, but I’m fortunate to work alongside some great Hubbers in the field. My favorite memories are right before go-live at new TLCs when we’re loading in inventory. Pre-COVID, I would go and assist unloading the trucks. It’s a great time to hear people’s stories and get to know the Hubbers that are boots-on-the-ground and getting the work done in our TLCs. It’s also fun to teach the guys that girls can get their hands dirty too, and maybe even do it a little better/faster. 🙂

How is TireHub different?

We care about Hubbers in a real way. We have HRGs (Hubber Resource Groups) that allow us to connect and grow with each other. We have a team dedicated to the training and development of our Hubbers. There are so many avenues for everyone to get involved and get the opportunity to grow in their field, or even try a new one if that’s what they want to do!

Describe your approach to providing exceptional customer service.

I learn something new every time we open a facility about how the team utilizes the space, including how customers interact with them at these locations. It’s the simple things, like designating an area for Will Call that makes the most sense and making sure we have an efficient space for Hubbers to provide excellent service.

What would you deem your greatest success since starting with TireHub?

I have been part of 10+ TLC openings for TireHub, and each one of them had unique challenges that required me to put solutions in place to meet our timeline. It’s only with the help of so many other Hubbers that I’m able to say we’ve been able to hit every go-live date that’s set.