TireHub Privacy Policy: Protecting Your Personal Information

TireHub, LLC. (and its related TireHub websites)(collectively, “TireHub”, “we” and/or “us”) are committed to protecting the privacy of the individuals (“visitors” and/or “you”) who visit our website and subpages located at www.tirehub.com (the “Site”), or you register for access to other portions of the websites (together, the “Services”).

We may change this Policy at any time upon notice. TireHub may give notice by posting the updated Policy on this website or by any other reasonable means. You can review the most current version of the Policy at any time at www.TireHub.com. The updated Policy will be effective on the “Last Updated” date below.

THIS PRIVACY POLICY WAS LAST UPDATED ON 3 January 2023.

1. SCOPE

This Website Privacy Notice (“Privacy Notice”) describes TireHub’s privacy practices in connection with your use of the Site. We provide information about the choices you have regarding the collection or use of your personal information, including similar terms as defined by various jurisdictions, and the rights provided to you, including the ability to access or update your personal information.

The Site and Services are neither designed nor intended for any visitors under 13 years of age, and we do not knowingly collect information from children under the age of 13. If you have any reason to believe that a visitor to the Site is under 13 years old, please contact us at Privacy@TireHub.com and we will endeavor to delete the information from our databases.

WHAT IS PERSONAL INFORMATION

This Privacy Notice applies to Personal Information and Sensitive Personal Information collected from visitors to the Site. Personal Information/Sensitive Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

WHAT IS NOT PERSONAL INFORMATION

Information is not personal that is publicly available such as widely distributed media or information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, lawfully obtained from federal, state, or local government records, or truthful information that is a matter of public concern.

LINKS TO NON-TIREHUB WEBSITES

For your convenience, the Site may contain links to third-party applications, websites and/or information. When you access those links, you leave TireHub’s site and are redirected to a third-party website. TireHub does not control third-party websites, thus the privacy practices of third parties might differ from TireHub’s privacy practices. We do not endorse or make any representations about third-party websites. When you share personal information with third-party websites, the third-party processing is not covered by this Privacy Notice. We encourage you to review the privacy policy of any website or company before sharing personal information.

2. TYPES OF PERSONAL INFORMATION AND SENSITIVE PERSONAL INFORMATION TIREHUB COLLECTS

CONTACT AND BASIC IDENTIFICATION INFORMATION

• Full Name, including maiden name
• Alias/Nickname
• Postal Address, including city, state and zip code
• Phone Number, including area code
• Online Identifier: username/password
• Security Identifiers: questions and answers
• Emergency Contact information
• Commercial Information, including records of personal property, products or services purchased, obtained or considered, personal business information
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding any interaction with a TireHub application or website 

EMPLOYMENT ELIGIBILITY AND EMPLOYMENT INFORMATION/IDENTIFIERS

• Professional or employment related information, such as resume that includes past company names, management names, salary
• Professional References/Letter of Recommendation
• Social Media information
• Education information that includes specific institutions, licensing boards
• Personal preferences, such as dietary, health, safety, lodging, etc. 

**Please note – if you submit information about your references or former employers, or if you use a “share” option (or similar feature) that allows you to send information to another person, we will collect, at a minimum, the recipient’s contact information. In providing this information, you represent that you are authorized to provide it.

CUSTOMER SERVICE IDENTIFIER INFORMATION (provided in conjunction with questions and other messages you submit to TireHub) through:

• Online forms
• Email
• Over the phone
• Messages
• Voice recording or your interactions with customer support organization 

COMPLIANCE IDENTIFIER INFORMATION

• SSN
• Driver’s License Number/State ID Number
• Operator’s License Number
• VIN
• Passport Number
• Other state or federal issued identification numbers and information you provide on tax and other government forms
• Financial account/debit/credit card number in combination with any required security or access code, password, or credentials allowing access to an account
• Precise geolocation, such as GPS identification
• IP Address
• Biometric information, such as fingerprint or facial recognition
• Racial or Ethnic origin, religious or philosophical beliefs, union membership, sexual orientation, health information
• The content of a consumer’s mail, email, and text message unless the business is the intended recipient of the communication 

3. SOURCES FROM WHICH TIREHUB COLLECTS INFORMATION

TireHub collects personal information from several different sources, including:

• Directly from a visitor to the TireHub website in search of products/services/information
• Call, emails, chats, voice messages, video, recordings
• Job candidates who complete an application for employment with TireHub or create a profile on this website may also provide credentials and other information relevant to the job application
• Register to attend a TireHub event
• From service providers or other third parties include publicly available sources, but not limited to social media, company websites, news applications/avenues, professional network services. Our site may include social media features, such as video links and other functionality to demonstrate your interest in our Site and other materials and may set a cookie to enable such functionality. This functionality may be hosted by a third party or hosted directly on our Site. When provided or hosted by a third party, your use and interactions with these features is at your discretion and is governed by the privacy policy of the company providing them.

4. COOKIES AND ONLINE ANALYTICS

Like many websites, TireHub uses cookies and similar tracking technologies (including for analytics, functionality, advertising, and other purposes). We may also log information using web beacons, cookies, and similar methods (defined below). If you do not wish for us to use cookies, do not use the Services unless you first disable the cookies as described below. We may automatically link any of the information that we collect to your personal information.

• Pixel tag/clear GIF/web beacon. A tiny image, typically just one pixel, that can be placed on a web page or in our electronic communications to you to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you have opened one of our emails or seen one of our web pages.
• Cookies. Small data files stores on your hard drive by a website. Among other things, cookies help us improve our website and the user’s experience. We use cookies to see which areas of our websites and which features are popular and to count visits to our websites. We also use information gathered from cookies to customize website content.

Visit www.allaboutcookies.org to learn how to manage privacy and storage settings for cookies on your device. Many browsers are set to accept cookies until you change your settings. You can typically remove and reject cookies from our websites with your browser settings. Please note that blocking, disabling, or managing any or all our cookies could affect how our websites work for you, and you may not be able to experience the Services in full.

We may use third parties to process purchases and payment information in our Services. If you purchase through one of our websites, a third-party may hold and process your credit card numbers or other payment information. Certain third parties may automatically collect information about your use of the Services, visits to our website and other websites, your IP address, and the browser you use to visit our Site. Third parties may collect information by using cookies, clear gifs, or other technologies. These third parties may use this information to understand the usage and visitation of the Services and the other websites tracked by these third parties. This policy does not apply to, and we are not responsible for, information collected by third parties. We encourage you to check the privacy policies of third parties before using their services.

5. HOW TIREHUB USES PERSONAL INFORMATION

Purpose of processing personal information:

• To fulfill the purpose(s) for which the information was collected or provided, including to communicate with you and respond to your customer service inquiries and requests, to provide information related to requests or purchases, including confirmation, invoices, technical notices, support, updates, and security alerts and messages
• To improve the content and format of our Site by using cookies, testing, research, and other similar technologies, such as to measure the preferences of our Site visitors, analyze trends, administer the Site, analyze use of the Site, and to gather demographic information about visitors to the Site
• To market, advertise, and promote our products and services, such as to make suggestions and recommendations to you about products or services that may be of interest to you, and to inform you about promotions, upcoming events, news about products and services offered by TireHub and affiliates
• For security, audit, internal investigation, and fraud prevention purposes, such as to prevent unauthorized access or disclosure, to maintain data accuracy, to protect the confidentiality, integrity, and availability of your personal information, to allow only the appropriate use of your personal information, to identify any fraudulent, harmful, unauthorized, unethical or illegal activity
• To manage litigation, such as in connection with establishing, exercising, or defending our legal rights where it is necessary for our legitimate interests or the legitimate interests of others, and to comply with all applicable legal obligations, such as with subpoenas and other court orders to process data where we have determined there is a legal requirement to do so
• Link or combine your personal information with other information we get about your use of other TireHub Services and from third parties to help understand you and your needs, and provide you with recommendations, better service, and customized marketing
• Creating a profile and saving selected job postings, displaying job opportunities and potential candidates, assist in submitting an application, keeping applicant updated regarding job opportunities, interview requests, application reminders, informing candidates about job they may be interested in
• Facilitating logistics for employment such as eligibility screening, arranging financial deposits and transaction, relevant training, proper federal and state employment forms and to maintain employee files

6. HOW TIREHUB SHARES PERSONAL INFORMATION

TireHub does not sell personal information to third parties. The term “sell” as defined under the CPRA, means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for monetary or other valuable consideration. Any disclosure of personal information to third parties for cross context behavioral advertising, regardless of whether consideration is exchanged.

We may share/disclose your personal information as necessary:

• To provide customer service or technical support for which you request
• For our administration, and business operation purposes and to keep a record of your relationship with us
• To comply with the law or with legal obligations, such as with law enforcement officials, government authorities or other third parties in response to a lawful request for information by a competent authority, if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process, including to meet national security or law enforcement requirements
• To manage litigation and conduct internal audits and investigations, such as to protect and defend our rights and property, investigate fraudulent or illegal activity, and conduct internal financial, security, or other audits
• To protect the rights and property of TireHub, agents, customers, and others, including enforcing our agreements, policies
• To protect against misuse or unauthorized use of our site, and to ensure the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to use another’s identity, information about you may be disclosed as part of any investigation into your actions), or in the case of an emergency, including protecting the safety of our employees, agents, customers, or any person
• In connection with, or during the negotiation of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or to another company, including the transfer of contact information and data of customers, partners, and end users
• With our third-party service providers to provide us services or do other work for us
• In an aggregated and de-identified or anonymized form and
• When we have your consent to share the information.

Other than as stated in this Website Notice, we will not release your personal information to unknown or unaffiliated third parties, and we will not cross-reference your personal information with that of any other customer or entity.

7. HOW TIREHUB RETAINS PERSONAL INFORMATION

TireHub will only retain personal information for the length of time necessary to fulfill the purpose(s) for which the information was collected or as required or permitted by applicable laws, (including the resolution of disputes) and in accordance with our customer contracts.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require your personal information, we will either delete or deidentify it or, if this is not possible, we will securely store it in accordance with this Website Notice and cease use of the personal information until deletion is possible. If we deidentify your personal information (so that it is no longer associated with you), we may retain this information for longer periods.

8. DISPUTE RESOLUTION

In accordance with this Privacy Notice, TireHub will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of your personal information/sensitive personal information. Additionally, TireHub will cooperate with governmental authorities upon request.

We strongly encourage you to contact us directly with any complaints you may have regarding this Privacy Notice or our privacy practices prior to proceeding to the arbitration procedure described below.

If there are any privacy related dispute or concern that are still unable to be resolved to your satisfaction, both parties agree that those concerns/disputes shall be handled in accordance with applicable dispute resolution procedures through arbitration or mediation under the jurisdiction of the State of Georgia.

9. SECURITY

TireHub utilizes physical, technical, and administrative controls and procedures designed to safeguard the information we collect, prevent unauthorized access or disclosure, to maintain data accuracy of your personal information, and to restrict the processing of your personal information as set forth in this Privacy Notice. We utilize a variety of physical and logical access controls, firewalls, intrusion detection and prevention systems, network and database monitoring, anti-virus, and backup systems. We use encrypted sessions when collecting or transferring sensitive data through our Site.

We limit access to your personal information and data to those persons who have a specific business purpose for maintaining and processing such information. Our employees who have been granted access to your personal information are made aware of their responsibilities to protect the confidentiality, integrity, and availability of this information.

10. DISCLOSURE OF USER RESPONSIBILITY

We take measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, use and access. However, no method of transmission over the internet, and no means of electronic or physical storage, is absolutely secure. By using our Services and the Site, you are acknowledging and accepting that we cannot guarantee the security of your information and that use of our Services and Site is at your own risk. TireHub lets you create a username and password to log on to your TireHub account. You are responsible for keeping your account information, and especially your login information, confidential. We ask you not to share your login credentials with anyone as we are not responsible for any loss or damage arising from your failure to maintain the confidentiality of your password. If you use messaging features that allow you to interact with TireHub directly through our Services and Site, please note that these communications are not encrypted and, for security purposes, you should never include any passwords, social security numbers, payment card information, or other Sensitive Personal Information in such communications. If you become aware of a vulnerability that may be affecting TireHub Services or Site, please email ContactUs@TireHub.com.

11. CHANGES TO THIS PRIVACY NOTICE

This Privacy Notice version is effective January 1, 2023. TireHub reserves the right to modify or amend this Privacy Notice at any time consistent with applicable laws. We encourage you to periodically review this page for the latest information on our privacy practices.

12. REQUEST FOR ACCESS

If you would like to request to review, correct, delete, or object to how TireHub processes your Personal Information, or if you would like to receive an electronic copy of your Personal Information, please contact us using the Contact Information below. TireHub will respond to your request as required by applicable law. If you are a California resident, please refer to the California Consumer Privacy Rights Notice section below.

In your request, please clearly state what exactly you are requesting, including what action you’d like TireHub to take and what Personal Information of yours would be subject to that request. To protect your privacy and security, please note that we will take reasonable steps to verify your identity before granting access to your personal information.

CONTACT INFORMATION

Please submit an electronic request to: Privacy@TireHub.com.

Written responses may be submitted to:
TireHub, LLC
Attention: Privacy/Legal
1 Ravinia Drive Suite 1300
Dunwoody, GA 30342

Call 1-470-377-8998 and leave a message.

TireHub will respond to all correspondence within a reasonable timeframe, including as required by applicable law.

13. CALIFORNIA CONSUMER PRIVACY RIGHTS NOTICE

If you are a California resident, California law requires us to provide you with some additional information regarding your rights with respect to your Personal Information (as defined in the California Consumer Privacy Act of 2018).

Pursuant to the CCPA, TireHub is providing additional information regarding the categories of Personal Information of California residents that we collected and disclosed in the preceding 12 months.

Category of Personal Information	Business Purpose	Where it was Collected From	Who it was Shared With
Identifiers such as real name, alias, postal address, unique personal and online identifier, IP address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers	Provide service and respond to inquiries by customers, employees, unaffiliated individuals, visitors Maintain employee records Address compliance obligation to the law (state or federal)	From the individual Affiliates/3rd party service providers Publicly available	Suppliers and 3rd party service providers where necessary to perform functions on TireHub’s behalf Courts, arbitrators, mediators, and others as necessary
Sensitive Personal Information: Any personal information described in subdivision (e) of Section 1798.80 which includes information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Personal information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.	Provide service and respond to inquiries by customers, employees, unaffiliated individuals, visitors Maintain employee records Address TireHub compliance with and obligation to the law (state or federal)	From the individual Affiliates/3rd party service providers Publicly available	Suppliers and 3rd party service providers where necessary to perform functions on TireHub’s behalf Courts, arbitrators, mediators, and others as necessary
Protected classifications under California and/or federal law which include race, age, sex, national origin, disability, sexual orientation, veteran status, philosophical or religious beliefs, gender identity, gender expression, martial/familial status	Maintain employee records Address TireHub compliance with and obligation to the law (state or federal)	From the individual Affiliates/3rd party service providers Publicly available	Suppliers and 3rd party service providers where necessary to perform functions on TireHub’s behalf Courts, arbitrators, mediators, and others as necessary
Commercial Information including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	Provide service and respond to inquiries by customers, employees, unaffiliated individuals, visitors Maintain employee records Address compliance obligation to the law (state or federal)	From the individual Affiliates/3rd party service providers Publicly available	Suppliers and 3rd party service providers where necessary to perform functions on TireHub’s behalf Courts, arbitrators, mediators, and others as necessary
Biometric information, geolocation data, audio, electronic, visual/video, thermal, olfactory, or similar information	Maintain Customer Service To protect employee, employer, customer, and individual safety Address compliance obligation to the law (state or federal)	Conference calls Voicemail messages Audio recording for customer calls Video/Security cameras	Suppliers and 3rd party service providers where necessary to perform functions on TireHub’s behalf Courts, arbitrators, mediators, and others as necessary
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement	To improve the content and format of our Site To protect the security of our Site	TireHub website/applications	Suppliers and 3rd party service providers where necessary to perform functions on TireHub’s behalf Courts, arbitrators, mediators, and others as necessary
Professional or employment related information including educational information not publicly available	Hire, verify, secure necessary workforce at TireHub	From the individual Affiliates/3rd party service providers Publicly available	Suppliers and 3rd party service providers where necessary to perform functions on TireHub’s behalf Courts, arbitrators, mediators, and others as necessary
Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes		From the individual Affiliates/3rd party service providers Publicly available	Suppliers and 3rd party service providers where necessary to perform functions on TireHub’s behalf Courts, arbitrators, mediators, and others as necessary

As a California resident, you have the following rights:

• Right to Disclosure. Right to request information from TireHub regarding the Personal Information we collect and disclose for business purposes, limited to just the past 12 months from the request. Anything prior to that period is not subject to release under the CPRA.
• Right to Deletion. In limited circumstances, a resident has the right to request TireHub delete Personal Information we collected from you. Please note that the right to request deletion is subject to certain exceptions under the CPRA.
• Right to Correct Inaccurate or Incomplete Personal Information.
• Non-Discrimination. TireHub will not discriminate against a California resident for exercising their rights under the CPRA.

MAKING A REQUEST

A California resident may submit an inquiry TireHub following the same contact methods described above:

Please submit an electronic request to: Privacy@TireHub.com.

Written responses may be submitted to:
TireHub, LLC
Attention: Privacy/Legal
1 Ravinia Drive Suite 1300
Dunwoody, GA 30342

Call 1-470-377-8998 and leave a message.

TireHub will respond to all correspondence within a reasonable timeframe, including as required by applicable law. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access to your personal information. These requests must come from the individual resident, or the resident may elect to designate an Authorized Agent to submit certain requests on their behalf. For an Authorized Agent to be verified, the resident must provide the Authorized Agent with signed written permission/power of attorney to make such requests on their behalf. TireHub may also follow up with you to verify your identity before processing the Authorized Agent’s request(s). Access and disclosure of information may be denied if the resident, and/or the Authorized Agent fail to provide proper identification. TireHub will respond to your request in a timely manner as we are able to process your request. Please note that certain information may be exempt from such requests under California law and TireHub may deny a request. We will notify you regarding any decision and reason(s)